Chatting using Company Agents

Serenity* AI Chat has three main ways to chat: using Models, using Company Agents (provided by the organization), and using Personal Assistants (agents created by the user). Here we'll talk about chatting using Company Agents.

The home screen displays available Company Agents in a grid below the input box, making it easy to pick the right agent for your task.

Can't find your agent?

If a Company Agent is not visible in Serenity* AI Chat, it may need to be enabled from Serenity* Star. Only agents with the Serenity* AI Chat Channel activated will appear.

To enable it, follow these steps:

1. Go to Serenity* Star → Agents and select your agent.
2. Click on the "Channels" tab.
3. Click on "Serenity* AI Chat".
4. Toggle the "Active" switch to "on".
5. Confirm changes.
6. Save and publish a new version of your agent.

Accessing the full list of Company Agents

1. Click the grid icon on the left sidebar to open the agent and model selection page.
2. The page displays all available options organized in sections: Company Agents, Personal Assistants, and Models & Categories. You can filter by tab or use the search bar to find a specific agent.

Starting a new conversation

1. Click on a Company Agent from the grid. A detail page will appear showing the agent's name, description, and an initial welcome message with instructions on how to get started.
2. Type your message in the "Ask anything" input box at the bottom to begin chatting with the agent.

Accessing existing conversations

All conversations — including those with Company Agents — are listed under "Your Chats" in the sidebar. The agent name is shown at the top of the chat area so you can easily identify which agent you're talking to.

Searching existing conversations

Use the "Search chats..." input in the sidebar to filter conversations by keywords used in the messages.