New Features 🚀​

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Agent Transcription Capabilities​

Agents now include transcription capabilities. Choose which transcription model your agent will use and send audio files as input during regular agent execution. At runtime, the audio file will be transcribed and sent to the agent based on your selected model.

Learn more in the API Reference

CSV Import Wizard as Knowledge Sources​

When uploading CSV files as knowledge sources in your agent, a comprehensive import wizard is presented for a smoother experience. The wizard displays sample rows, table schema, and data types. Get visual and clear confirmation on how the agent will query the data for better responses.

Enhancements ✨​

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Serenity* AI Chat​

Serenity* AI Chat has been upgraded to use an industry-standard sign-in and sign-up experience. This improves security and unifies login and registration in the Serenity* Star ecosystem.

Agent Design Studio Through API​

Agent creation through API has been expanded to include the following agent capabilities:

• Knowledge sources for your agent can be managed by specifying files or websites
• Subtenancy support to specify which subtenant the agent will be assigned to

Learn more in the API Reference

Agent Quality Studio​

Test plan results now include a new tab displaying any issues that may have arisen during test plan execution. Whether your balance was insufficient, a missing input parameter was configured, or any other related issue occurred, you can clearly see what the error was and the recommended steps to resolve it.

Volatile Knowledge​

Volatile knowledge has been improved to optimize resources and costs. Chat history and token budget management have been optimized for better agent responses. Clear status and error messages provide better feedback on recommended actions.

Bugs & Minor Improvements 🛠️​

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• Enhanced validation error messages in Agent Creation API for clearer feedback
• Fixed file name sanitization in audio endpoint to prevent validation errors caused by unsupported characters from vendors
• Improved liquid parameter validation in skills to prevent duplicate parameter names that would cause skill execution failures
• Added vendor name display on API key cards with new search functionality for easier management
• Expanded AI Chat Management charts to full screen width for better visibility
• Applied visual adjustments across various cards to prevent text overflow
• Added action button tooltips in Test Plans and Quality Studio for improved usability
• Improved subtenancy filter to display the count of applied filters
• Implemented fallback strategy for knowledge sources with failed reprocessing, now using the latest valid version of the site
• Fixed Agent Executor skill bug that occurred when attempting to execute agents with object or array input parameters
• Fixed permission assignment bug that prevented the user dropdown from reloading when assigning permissions to an agent
• Added skill variants and connector skills to catalog
• Fixed bug that prevented changing validation type between blocking and alert modes in guardrails
• Fixed Renew Plan button error when subscription payment fails for a client
• Fixed validation error when deleting datasets that are not assigned to any agent
• Resolved multiple issues related to logout from AI Chat and AI Hub
• Corrected erroneous links in documentation
• Added ability to set a generic quota that automatically applies to all users
• Added conversation ID export functionality in the feedback grid
• Fixed access to workflows feature

New Features 🚀​

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Improved Login Flows 🔐​

Serenity* Star now includes a modern, industry-standard sign-in and sign-up experience. This improves security and prepares the platform for expanded authentication capabilities across all Serenity* Star products.

Agent Design through API 🧩​

Agents can now be created and updated directly through the API, enabling smoother integrations with custom clients. This update offers control over both general configuration and behavior, allowing teams to automate agent management and maintain consistency across multiple environments.

Learn more in the API Reference

Transcription Services 🎤​

A new transcription API is available for converting audio files into text using your preferred model. This offers more flexibility in managing audio-based workflows and selecting the balance of accuracy and performance that best fits your use case.

Learn more in the API Reference

Serenity .NET SDKs 🧪​

The Serenity .NET SDKs have been updated for more consistent integration. Developers benefit from clearer abstractions, improved structure, and better alignment with the newest Serenity platform features.

View SDK Documentation | View on GitHub

Enhancements ✨​

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Datasets 📊​

Dataset creation now includes an improved wizard for CSV uploads, offering schema and data previews. This gives users better visibility into how their data is interpreted and reduces errors during dataset management.

Connections 🔗​

Manage Your Connections 🗂️​

Connection credentials can now be managed from a single centralized interface. Users can revoke access, set defaults, and maintain full control of integrations with a clearer and more organized experience.

Auth Support 🔑​

Skill connections now offer additional authentication methods. When supported by the selected skill, users can choose between OAuth, bearer token, or username/password authentication. This improves compatibility with external systems and simplifies secure integration.

Improved Knowledge URL Feedback 🌐​

Error handling for URL-based knowledge sources has been strengthened with clearer, more actionable messages. Users now receive specific feedback when a page cannot be accessed or is restricted, making troubleshooting significantly easier.

Bugs & Minor Improvements 🛠️​

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• Enhanced input validation in Skills forms
• Improved auto-sizing for initial bot messages in the agent design studio
• Instance IDs are now displayed in grids for feedback, converts, and insights
• Typo corrections and minor UI refinements
• Updated knowledge chunking when token limits are exceeded
• Fixes related to knowledge upload handling in AI Chat
• Return guardrails results in agent execution API
• Fixed issue in minimize chat widget
• Restored editing of model parameters when changing model
• Fixed an error modal that appeared in Agent Design Studio when trying to edit behavior
• Improved embedding generation when a long message was sent, avoiding an error
• Added instance ID to export to Excel in instance grid, feedback insights, and conversation context

🎉 New Features​

📊 Datasets​

Datasets have been improved to make importing, validating, and editing data easier and safer.

Direct Editing: You can now edit datasets directly in the UI to modify records and insert rows without re-importing.

Import Preview & Validation: When adding tables, you get a preview showing row and column counts and the automatically detected schema. Advanced validation highlights type mismatches, missing values, and other common issues before you finalize an import.

Full API Support: Complete CRUDL (Create, Read, Update, Delete, List) API endpoints are available for datasets — see the API reference for endpoint details and usage examples.

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🔐 MCP​

MCP integrations now support multiple authentication schemes, including OAuth, API key, Bearer Token, and others.

You can connect to your MCP server by selecting the appropriate authentication type, or reuse an existing integration for faster setup.

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📁 Google Skills​

New skills for integrating with Google let agents access files in your Google account with your permission.

Google Drive: Agents can search and reference your documents to access information across your files.

Google Docs & Sheets: Agents can create or edit documents and spreadsheets for report generation, data enrichment, and collaboration.

All file operations (read, search, create, and update) are permission-controlled and require your explicit authorization.

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🛠️ Enhancements​

🛡️ Improved Guardrails Message Handling​

Guardrails message handling has been improved to reduce repeated violations from historical messages.

Messages that trigger violations are now replaced with placeholders so past chat history does not re-trigger rules, and violation metadata and context are available in the conversation details pane for faster investigation.

🔁 Replace Knowledge​

You can now replace knowledge sources used by agents without losing associated metadata such as annotations, attribution, tags, and mappings.

Background validation runs during replacement to ensure the new source is compatible before the swap is finalized.

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🐞 Bug Fixes & Minor Improvements​

• Improved semaphore handling for message concurrency in conversations.
• Added validation to prevent creating empty datasets.
• Added validation to prevent duplicate dataset identifiers within the same tenant.
• Minor copy and typo fixes across the product.
• Performance improvements for knowledge queries and conversation loading.
• Fixed parameter validation in test execution that prevented creating Quality Studio runs when more than one input parameter was present.
• General text and localization improvements.
• Sidebar improvements for better display on low-resolution screens.
• File type validation on the knowledge upload endpoint.
• Unified styles and validation across login, registration, and password pages.
• General localization fixes and spelling corrections.
• Added a new column in conversations showing the number of messages.
• Added a Models & Providers feature to enable model management (enable/disable models).
• Knowledge side panels now display the file name for context.
• Fixed an initialization bug for boolean-type input parameter fields.
• New version of the Chat Widget with JavaScript style isolation.
• Added validation for tax/fiscal data when configuring auto-recharge.

🎉 Enhancements​

Serenity* AI Chat​

Experience a redesigned Serenity* AI Chat interface built for ease of use. The new UI delivers a cleaner, more intuitive experience:

• Enhanced sidebar navigation — Access all your conversations at a glance directly from the sidebar
• Folder organization — Keep your chats organized by creating custom folders for different projects or topics
• Quick access to company assistants — Instantly find and use pre-configured assistants.
• Flexible model selection — Easily switch between different AI models to match your task requirements

The redesigned interface streamlines your workflow, making it faster to find past conversations, start new chats, and leverage the right AI capabilities for your needs.

API Key Management​

New API Keys can be associated with a virtual user (instead of the key creator), improving auditability and simplyfing access control.

Dynamic HTTP Skill Body​

HTTP Skill now supports dynamic request bodies using context-aware variables. Define a strict template and inject only the fields you need at runtime—useful for parameterized API calls and safer integrations with external services.

Real-time Deobfuscation​

Sensitive fields can be redacted before being sent to the LLM while remaining visible to end users when appropriate. This improves privacy and compliance without degrading user experience.

CSV as Queryable Knowledge​

CSV files in Agent Knowledge sources are treated like queryable datasets. You can filter, search, and run richer queries against CSV-backed knowledge sources to improve retrieval.

Datasets: Replace-and-Append​

New replace-and-append operations make updating agent data safer and simpler — especially for periodic syncs where you want to preserve existing records while adding or replacing rows.

Guardrails & Safety​

Additional guardrail rules have been added to better protect agents from prompt injection, unwanted disclosure of personally identifiable information (PII), and other harmful content categories. These rules improve safety and help enforce organizational policies.

🛠️ UX & Developer Improvements​

Copy-to-Clipboard in Preview Pane​

We added the Copy-to-clipboard for agent responses and user messages in Agent Design Studio's Preview pane.

Message Navigation​

Easily navigate through long messages within a conversation instance using the new message preview.

Agent Name in Navbar​

The agent name is now visible always visible in the Navbar so you can easily identify which agent you are working on.

Input Parameters New Editor​

We completely overhauled the user experience for editing input parameters in the Agent Design Studio. Now, you can easily manage complex input structures with a more intuitive interface, including syntax highlight, auto format and visual feedback for validation errors.

Skill Duplication shortcut​

You can now duplicate an existing skill directly from the skills list.

Bugs and Minor improvements​

• API endpoint to retrieve feedback results.
• Improved the performance of the Compliance Center dashboard.
• In deobfuscated instance details, we now show a dictionary of deobfuscated values and original values so users can map each placeholder to its original value.
• Improved display of deprecation dates when a model is approaching end-of-life.
• Fixed an issue causing manual subscription renewal to fail.
• Fixed an issue in the Quality Studio job that caused test case execution to fail.
• Liquid expressions with assign-type values are no longer mapped as input parameters.
• Improvements to the deletion of expired conversations.
• Restored agent access when the only administrator user was deleted.
• Improved knowledge query performance
• Improved security for sensible connection data
• Changed error messages in Agents Manager and Cost Manager to subtler toast notifications.
• Added validation to prevent creating empty datasets.
• Added validation to prevent creating datasets with duplicate identifiers within the same tenant.
• Added the userIdentifier key to code snippets when this option is enabled.
• Added a quick-access button to instances from the Recent Agents home.
• Fixed translation/language issue for the "view more" text.
• Added an option to expand the user's message in preview.

🎉 New Features​

💬 Feedback Collection​

End users can now provide feedback directly on your Assistant and Copilot agent responses.
Feedback can be submitted through the Chat Widget channel or via API from custom clients.

Gain valuable insights into how users perceive your agents’ performance and identify what aspects they find most helpful.

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🔐 Personal Connections in Skills​

Agents can now authenticate to connector skills using Personal Connections.
This enables end users to set up their own credentials and allow the agent to securely interact with their personal accounts — unlocking new types of personalized interactions.

Datasets [Preview]​

Now you can easily upload .csv files to create custom datasets. Link these datasets as Knowledge Sources to your agent, allowing it to reference your data and provide more accurate, data-driven responses.

Want early access?
Be among the first to experience this powerful feature—contact us for early access!

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🛠️ Enhancements​

🧩 Context Variables in Skills​

Skills supporting Liquid templating can now use conversation context variables directly. This allows for more dynamic and personalized skill executions based on the ongoing conversation.

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💳 Subscription and Invoicing​

⚠️ Downgrade Notifications​

Receive notifications before your subscription plan ends — giving you time to renew or adjust your plan without interruptions.

🧾 Improved Invoicing​

The invoicing system now includes complete fiscal and tax information, along with your billing address.
Additionally, the reverse charge mechanism for corporate customers has been improved for greater accuracy.

Important: For future payments, please ensure that your billing address and tax ID are correctly provided to enable proper invoice generation.

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🐞 Bug Fixes & Minor Improvements​

• Conversation variables can now be used in draft versions of agents for easier testing and validation.
• Implemented a retry mechanism in the website reprocessing job.
• Added support for new OpenAI Image v1 models.
• Added a compliance model filter to the AI Chat Management model selection.
• The model end-of-life date is now included in the notification email.
• Adjusted conversation variable display to show all variables instead of only those from the last skill execution.
• Fixed an issue that caused agent duplication when using conversation variables.
• Improved the deprecation date display — when a base model is inactive, its card and deprecation date are no longer shown, and child models can be easily selected.
• Fixed role validation for executing context variable updates.
• Changed the anonymization character used for sensitive data obfuscation.
• Resolved an authentication issue when trying to access the Compliance Center without being logged in.
• Fixed a quota error when upgrading from the Free plan. Now, when switching to any non-free plan, the existing quota is correctly removed.
• Improved performance of the Compliance Center loading process.
• Implemented a session persistence system to prevent users from being logged out after each release.

🎉 New Features​

Conversation Variables​

Introducing Conversation Context and Conversation Variables. Agents can now read, store, and update conversation-level variables during a session. These variables can be injected into prompts, allowing agents to adapt their behavior and outputs as the conversation progresses—enabling more personalized, context-aware interactions.

Define custom variables for the conversation

Access variable data and pass it to the agent in your prompt

Add conditional logic by using the content of the variable

For a practical example of how Conversation Context can be used in a real-world scenario, see our blog post on Identity Verification in Conversational Agents - Context & Flow Control. This article demonstrates implementing an identity verification flow in a customer support agent for online order management, showcasing how conversation variables control multi-step validation and dynamic prompting.

Model End of Life Notifications​

Model Selection​

Easily spot models that are soon to be deprecated directly in the Agent Designer’s model selector, making it simple to plan replacements and avoid disruption.

Email Notifications​

A new email notification service alerts you when an LLM model is approaching end-of-life. Notifications list the affected models, which agents use them, and recommended alternative models, so you can plan migrations and avoid service disruption. Notifications will be sent 30, 7, and 1 day before the End of Life.

🛠️ Enhancements​

Custom Log Retention​

Set how many days advanced instance-level logs are retained per agent in Serenity* Star, giving teams easy control over data-retention policies. Depending on your subscription plan, you can increase the default retention period to better meet your compliance, auditing, or troubleshooting needs, ensuring flexibility and alignment with your organization’s requirements.

Improved API Key Scopes​

Create API keys from Dev Tools and assign explicit scopes to each key. Permissions in the Agent Design Studio are now easier to manage, giving you finer access control for integrations and teams.

Duplicate Workflows​

Duplicate existing workflows and use Serena to quickly modify details. This speeds up iteration, testing, and rollouts for similar workflows.

🐞 Bug Fixes & Minor Improvements​

• Improved loading performance of the billing view.
• Enhanced retry strategies for Knowledge Reprocessing.
• Model selector in agents now shows the correct model types.
• UI improvements, better empty states, and typo fixes.
• Improved usability in the Connection Selector for plugins.
• Fixed data overload in the Duration column in the Agent Instance Grid.
• Improved validation errors in Agent Design Studio for clearer feedback.
• Increased agent size to support more complex agent definitions.
• Improved filtering of allowed models in the model catalog.
• Fixed markdown styles in the Chat Widget.
• Fixed agent duplication bug when changing agent type.
• Improved guardrails by analyzing full chat history in Proxy and Chat agents.

🎉 New Features​

🧑‍💻 Agent Design Studio Redesign​

We’ve fully redesigned the Agent Design Studio to provide a clearer and more efficient user experience.

• Quickly review how your agent is configured.
• Access essential data at a glance.
• Navigate seamlessly with the new card-based system.

🛡️ Guardrails​

Guardrails have been expanded for more precise control.

• Select which rules to enable per agent.
• Choose the validation method that best suits your needs.
• Monitor all Guardrail Violations directly in the Compliance Center.
• Choose from different Guardrails providers: Open AI Moderations or Alinia

🔌 Connectors​

Skill connectors introduce new ways to integrate with external services.

• Allow agents to access Outlook Email, Google Drive, Google Spreadsheets, Google Docs, Google Calendar.
• Enable over 30 new skills with a simplified authorization flow.
• Many more to come in the upcoming weeks

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🛠️ Enhancements​

⏱️ Agent Response Times​

New performance data is available to better understand agent response times.

• Compare time-to-first-token against total token generation time.
• Identify and optimize performance bottlenecks.
• See clear day by day average response times for your agent

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🐞 Bug Fixes & Minor Improvements​

• Fixed data overflow in the agent instance summary.
• Enabled edit mode for parameter sliders in the Designer.
• Improved grid performance in the Agent Instance view.
• Fixed knowledge reload issues when re-adding the same website.
• Added support for Client Authentication in the OAuth connector.
• Fixed confirmation handling in reprocess flows.
• Improved token confirmation in registration and password creation.
• Enhanced feedback in the preview component when a conversation is closed.
• Improved performance in Quality Studio.
• Fixed duplicate executor task logs in View More in agent preview.
• Corrected knowledge audit display issues.
• Fixed workflow errors when accessing HTTP endpoints with application/javascript content type.
• Corrected grid display in Serenity AI Chat.
• Fixed “copy to clipboard” in API keys.
• Resolved issue in reprocessing configuration that prevented saving.
• Improved token refresh handling in reset password and registration flows.

🎉 New Features​

Token Distribution in Instances​

Get a detailed view of how your agent is consuming tokens with the new Input Token Distribution charts. These charts show how tokens are allocated across system definitions, knowledge, user messages, skills, and more—helping you understand performance at every step of the conversation.

MCP Skill​

The new MCP Skill lets your agent connect to remote MCP servers. Simply add the skill and the server URL to start accessing available methods.

Currently, MCP Skill works only with open servers (No Auth). Support for OAuth is coming soon.

AI Workflows​

Easily build workflows with the help of AI. Interact with Serena to define your needs, and we'll auto-generate a workflow using your available agents. Reduce setup time and get a working workflow faster.

Support Center​

Find all support resources in one place—FAQs, helpful guides, and contact information—organized for quick and easy access.

Provider & Model Control (Compliance Center)​

Gain full control over which AI models are available in your organization. Define allowed providers and models based on compliance or performance requirements, ensuring consistency across your teams.

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🛠️ Enhancements​

Bring Your Own Key (Compliance Center)​

Bring Your Own Key (BYOK) is now fully integrated into the Compliance Center, unifying all compliance features in a single view. The UI has also been updated for easier navigation.

Knowledge​

The Knowledge tab has been refreshed for a clearer and easier presentation of information, improving the overall user experience.

System Context Parameters​

Quickly see which context parameters are available for your agents.

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🐞 Bug Fixes & Minor Improvements​

• Fixed an issue that disabled channels when publishing agents through knowledge API loads, version grid publishing, or knowledge reprocessing.
• Resolved errors with side panels when duplicating agents multiple times.
• Fixed issues with sensitive data obfuscation.
• Simplified conversation methods for improved performance.
• Recent agents are now automatically updated when a user is updated.
• Fixed inconsistent disclaimer displays in channels.
• Added mapping of system context parameters in skills for use in Liquid expressions.
• Increased initial bot message character limit to 2000.
• Skill output content is now returned on output tasks in stream mode.

🎉 New Features​

🛡️ Compliance Center​

A new Compliance Center is available for managing organizational security. Administrators can configure security policies, manage login methods, and enforce two-factor authentication for users.

📊 Chart Generation Skill​

Agents now support custom chart generation for data visualization.

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🛠️ Enhancements​

🧠 Reasoning Effort Control​

Agents now allow adjustment of reasoning effort for reasoning models, enabling more precise control over response detail and accuracy.

💡 System Context Suggestions​

The agent definition interface now provides improved command suggestions. Use the / command to access system context options for agent configuration.

📚 Knowledge​

🧬 New Embedding Models​

Added support for additional embedding models from Azure and Gemini.

✂️ Extended Custom Delimiters​

Manual chunking of knowledge files using custom delimiters now preserves section length up to the maximum token limit supported by the embedding model.

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🐞 Bug Fixes & Minor Improvements​

• Added ping messages for long-running tasks.
• Fixed Quality Studio execution failures caused by volatile knowledge files.
• Improved icon display in the chat widget (real-time mode).
• Enhanced permission validation to prevent duplicate users and confirmation errors.
• Fixed the scheduled triggers counter in the plan summary.
• Fixed duplication of agents when the Teams channel was enabled.
• Improved WhatsApp vision support.
• Channel copying during agent duplication/export now includes all channel information except sensitive data, such as WhatsApp credentials.
• The next billing element now displays taxes.
• Fixed an issue when creating agents from a URL.
• Resolved issues related to channels when sharing and duplicating agents.

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🎉 New Features​

📅 Scheduled Triggers​

Take your automation further by scheduling the execution of your agents or workflows with Serenity Star. Define the frequency, version, and values of the input parameters, and leave the work to us.

Note: Scheduled triggers require activation in your subscription plan. Contact [email protected] for early access.

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📎 Microsoft Teams Integration​

We've added a new channel for your assistants: Microsoft Teams. Choose which agents will be available through your Teams bot on the Channels tab of the Agent Designer.

Note: To start using it, the Teams bot must be activated on your Azure subscription, contact us to complete this process.

🤖 Serena​

🌐 Create Agent from a Website​

Serena now uses web search directly to generate the base template for the agent. The base agent has been significantly improved with foundational skills and a more robust prompt.

🗂️ Serena Helps You Define Your Output JSON Format​

Serena is now available to help you when defining the output JSON format of your activity agent by providing helpful quick actions.

💡 Serena Helps You Define Your Company Guidelines​

When defining your company guidelines, you can use Serena to help you configure them with integrated Markdown rendering.

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🛠️ Enhancements​

⚡ Simplified Agent Execution​

The conversational agent execution endpoint no longer requires creating a conversation first — if no ChatId is provided, a new conversation is created automatically. This streamlines one-off or programmatic executions while reducing unnecessary API calls.

We've also introduced an endpoint to retrieve initial agent context (welcome message, starters, etc.) without creating a conversation — ideal for pre-loading UI elements efficiently.

Relevant Endpoints​

• ▶️ Execute Agent: Use without chatId to auto-create a conversation: Link
• ℹ️ Get Initial Agent Conversation Info: Retrieve initial bot message and conversation starters without side effects: Link
• ⚠️ (Deprecated) Create Conversation: Still available temporarily but will be removed; migrate to the execution flow above: Link

📄 See API documentation for full request/response schemas.

📊 Agent Insights and Forms Endpoints​

Date filtering is now available for both Agent Insights and Agent Forms.

Relevant Endpoints​

• 📋 Get Forms by Agent: Retrieve forms data filtered by date: Link
• 📊 Get Insights by Agent: Retrieve insights data filtered by date: Link

📄 See API documentation for full request/response schemas.

🛡️ Improved Agent Restrictions​

You can now define the level at which you want to restrict your agent. This simplifies configuration and ensures that security restrictions are applied. We recommend always setting an audit-level restriction to protect user privacy. Link

🔑 Workflow Security​

A default API key is now created for workflows to ensure secure execution.
You can find it in Developer Tools.

🔐 Login Security​

Stronger security measures: the lockout process was improved and enforced for all users after 3 failed attempts.

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🐞 Fixes & Improvements​

• Simplified Assistant Behavior definition in Agent Designer.
• Improved robustness in the WhatsApp channel.
• Layout and UI adjustments.
• Fixed Agent Insight automation to correctly handle non-UTC instances.
• Fixed deletion of knowledge files via the API.
• Updated default transcription model to gpt-4o transcribe.
• Fixed a bug that prevented selecting sub-models when choosing a featured model.
• Performance improvements in file download and client-side rendering.

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